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Why Is There a Disconnect Between Consumer Expectations and Insurance?
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"Why Is There a Disconnect Between Consumer Expectations and Insurance?"

Three key issues contribute to the disconnect between modern consumer expectations and the insurance industry

Can insurance be sold as a personalised product that simplifies the customer experience? Definitely yes, when using parametric-based, insurance-as-a-service platforms that leverage AI and machine learning technologies. This enables addressing individual customer experience pains, cutting costs, boosting sales and improving the customer journey overall to overcome the gap between consumer expectations and insurance.

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